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Accessibility statement

This is the Accessibility Statement for the Haricare and FISD website. This website is run by Haringey Council.

What are we doing to improve accessibility?

Haringey Council is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. Haricare is being updated over the next couple of months. All non-compliance areas listed in this statement relate to the current website.

This statement has been written against the current website to satisfy regulations should the deployment date be later.

The new website is being designed to meet WCAG 2.1 Level AA. The website will be tested against these standards before going live with focus given to the non-compliance areas listed.  Haringey Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.  


How Accessible is this Website?

This website should allow a user to do the following: -

  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.
  • Navigate most of the website using speech recognition software

We are aware that there are many parts of this website that are not fully accessible :-

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features;
  • Interactive forms for the registration process that are provided to us by our website provider are inaccessible to a wide-range of technologies;
  • Most older PDF documents are not fully accessible to screen reader software;
  • Live video streams do not have captions;
  • Content written by local Haringey Provider users may not be fully accessible;


Using this Website

Accessibility Widget and Accessible Features

This website uses a widget that contains several Accessible features that can be used by users with specific requirements.

The features include: -

Contrast & Font Size

Changing the contrast and font sizes of text can increase legibility for some users. 

A user can change the contrast settings. 

To increase the font size, click on the icons at the top right of the screen. The user can also use the browser’s own zoom facility. The website will work up to 200%.


You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in Haringey such as Bengali, Chinese, and Somali.  Please note that the translation is done automatically by the Google software, not by the council.

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options

Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.


Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact

We will consider your request and get back to you in 10 working days.

Purpose of Links

Haricare will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not part of Haricare or belong to Haringey Council.

Contact us and Complaints Procedure

We are always looking for ways to improve the Haricare website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us on –

Contact Details for Haringey Council


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

Technical Information about this Website’s Accessibility

Haringey Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.

Non-Accessible Content

Whilst Haringey Council strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

The content listed below is non-accessible for the following reasons.

Non-Compliance with the Accessibility Regulations

This sub-section lists issues that fail the current accessibility regulations.

  • Page Titles not fully descriptive
  • Content written by Haringey Providers
    • Landmarks are not used correctly on certain pages.
    • Not all pages contain correct heading structure.
    • Some link text doesn’t make sense when read on its own (for example, ‘click here’).
  • High Contrast alternative has more contrast issues compared to default.
  • Non-HTML documentation - it has come to our attention that several of these documents are inaccessible with a few accessibility technologies. These include the document heading structure, use of tables and insufficient alternate descriptions. We have begun to implement these changes in future documentation [that will be released from date]. Where these documents cannot be improved, we are committed to provide an HTML document alternative.

High Contrast issues

It has come to our attention that some of our content isn’t displayed correctly with our high-contrast design. This means it will be difficult for visually impaired users who may require this design to see all content. This fails WCAG 2.1 success criteria 1.4.6 Contrast (Advanced) a Level AAA requirement.

This website passes 1.4.3 Colour Contrast (Minimum) which is the standard Level AA requirement. 

This will be delivered in the deployment of the new website.


Screen-Reader reading issues with Landmark regions

It has come to our attention that some of our accessibility features are not correctly contained within landmarks. This means it will be difficult for screen-reader users to find all content using landmarks. This fails WCAG 2.1 success criteria 1.3.1 and 4.1.1.

Navigating the website can still be achieved by using heading levels and link text.

This will be delivered in the deployment of the new website.

Please see following item

Content written by third party Haricare Providers

Haringey Council allows provider users to add web content to this website. These users are third party organisations working within the community.

While all page templates have been tested against the accessibility regulations some content written by these users may still have the following accessibility issues :- 

  • Landmarks are not used correctly on certain pages.
  • Not all pages contain correct heading structure.
  • Some link text doesn’t make sense when read on its own (for example, ‘click here’).


The council provide information of best practice to our web authors on how to use the website to make the content accessible to the public. Please review the disclaimer for more information on this topic.


Additional third-party content used in our website is covered in the “Exemptions to the accessibility regulations” section.


 Content that is not within the scope of the Accessibility Regulations

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.

Issues with Live Video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Disproportionate Burden

Due to website being updated in near future. Non-conformance issues will be applied to new website.

Exemptions to the Accessibility Regulations

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  1. Content that is archived.
  2. Content on intranets and extranets published before 23/09/2019
  3. Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  4. Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Haricare provides.
  5. Live Audio and Video
  6. Pre-recorded Audio and Video published before 23/09/2020
  7. Online Maps and mapping services
  8. Third Party Content that is not under direct control of Haringey Council or main website provider – Google Translate, Social Media links


Policy Review

This statement was prepared on 05/05/2022. Haringey Council’s Adult Services will review this policy every year on or before the September of each year. This policy was last reviewed on 30/06/2022.